Sound
No audio from both the Sleepbuds
If you're not hearing any sound from your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often, the first item will resolve the issue; if it doesn't, continue to the next one, etc. Check the source of t
Poor sound quality
If the sound quality is poor or if you're hearing buzzing sounds/static from your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesnt, continue to...
Low Audio from one Sleepbud
If you're hearing low or no audio only on one side of your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesnt, continue to the next one, etc. 1....
Audio is playing from the wrong source
If the audio you're hearing is playing from the wrong source, please try the following steps. If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you.
Unable to control masking sounds
While you can control streaming volume with your phone volume controls, Ozlos noise-masking sounds can only be controlled through the Ozlo App. Source: https://docs.google.com/document/d/1kZ766o0Np8SlJuXvjlGLDm4FGHqZIyCniA8AIBw7vCs/edit