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Ozlo Sleep Help Center - Sleepbuds 2

Troubleshooting Guide

Help Articles

What comes in the box?

Setting Up Your Sleepbuds

Getting the proper fit

Changing Silicone Tip Size

Smart Case LED’s Patterns

Smart Case button

Setup

Sleepbuds Not Charging

Sleepbud’s battery drains too quickly

Smart Case doesn't charge

Smart Case’s battery draining too quickly

Sleepbuds won't connect to the Ozlo Sleepbuds App

Sleepbuds won't connect to the Smart Case

Sleepbuds won't pair to a new phone

Dropouts/disconnects

No audio from both the Sleepbuds

Poor sound quality

Low Audio from one Sleepbud

Audio is playing from the wrong source

Unable to control masking sounds

Error updating firmware via the Ozlo Sleepbuds app

Errors updating firmware via the Website Updater

Error updating the Ozlo Sleep app

Where do I download the iOS or Android app?

Can I control my Sleepbuds without the Ozlo Sleepbuds app?

Auto Mode Behavior with Sleep Shield

Ozlo Sleepbuds app isn't responding

Alarm not sounding or triggering at the correct time

Unable to log into the Ozlo Sleepbuds app

Sleep Patterns Incorrect data

How to check if the Sleepbuds are paired to the Smart Case

How to factory reset

How to update the firmware

How to swap eartips

How to clean your Sleepbuds

How to charge the Sleepbuds

How to turn off the Sleepbuds

How to install the Ozlo Sleepbuds App

How to enable Sleep Patterns

How to add Sleep Sounds

What are Ozlo Sleepbuds 2?

What are the key features of Sleepbuds 2?

What are the specific differences between the original Sleepbuds and Sleepbuds 2?

How has battery performance improved with Sleepbuds 2?

If I own the original Ozlo Sleepbuds, will my product receive these upgrades? Is there a trade-in or upgrade discount available?

Product Overview & Upgrades

Battery & Charging Specs

What type of battery do Sleepbuds use?

What is the total battery life for Sleepbuds 2 and the Smart Case?

How long does the battery last on Sleepbuds 2 when you are streaming music?

How long do Sleepbuds 2 take to charge?

How long will Sleepbuds 2 last on standby?

Can I charge the case wirelessly, or is it USB-C only?

Battery & Charging

Audio & Connectivity Specs

Are Sleepbuds 2 active noise-cancelling?

Are there any changes made to the speakers?

Do I still need the case nearby for streaming?

Will Sleepbuds 2 support phone calls?

Will Sleepbuds 2 support phone notifications?

What is Sleep Shield?

Audio & Connectivity

App, Content & Sound Library Specs

Will the same Sleep Sounds be available for Sleepbuds 2 or are they different?

Will Sleepbuds 2 have the ability to store your own sound on the Sleepbuds?

Is there a different app?

What are the app requirements?

How many Sleep sounds can the buds store?

What types of Sleep Sounds and alarms are available, and how do I choose?

Which Masking Sleep Sounds should I use?

App, Content & Sound Library

What are the dimensions of Sleepbuds 2? Has there been a change in dimensions?

Do you have a size ear tip smaller than size 0?

Can I use my original Sleepbuds silicone tips with the Sleepbuds 2?

What data do you collect and why?

Fit, Design & Privacy

Can Ozlo Sleepbuds help me sleep next to a snoring partner?

Are Ozlo Sleepbuds comfortable for side sleepers?

Can Ozlo Sleepbuds help me fall asleep faster?

Are Ozlo Sleepbuds a drug-free alternative to sleep aids?

Can Ozlo Sleepbuds help with tinnitus at night?

Can Ozlo Sleepbuds help with a racing mind or sleep anxiety?

How do I keep earbuds in all night?

Are Ozlo Sleepbuds Right for Me?

FAQs