Connectivity
Sleepbuds won't connect to the Ozlo Sleepbuds App
If the Sleepbuds are connected to the Smart Case but are not connected to the Ozlo Sleepbuds App, try following these steps. Check to see if the Smart Case is charged. If the case’s light doesn’t turn on, or is amber, the battery level is low, and yo
Sleepbuds won't connect to the Smart Case
In some cases the Ozlo Sleepbuds might lose their connection from the Ozlo Smart Charging Case. To check if they have, open your case while buds are docked and check the two long Sleepbuds LEDs. If they are blinking twice rapidly for more than 1...
Sleepbuds won't pair to a new phone
If your sleepbuds won't pair to a new device, you'll need to clear the bluetooth pairing list by following the troubleshooting steps below. 1. Connect the Sleep Buds to a computer using a USB cable and open Google Chrome or Microsoft Edge and go...
Dropouts/disconnects
If the Sleepbuds are connected to the case and charge, but dont connect to the phone, try following these steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesnt, continue to the next...