Sleepbuds won't pair to a new phoneUpdated 10 hours ago

If your Sleepbuds won’t pair to a new phone, please try the following steps.

• Make sure the Smart Case is next to your phone and slide the case open.

• Check that the Smart Case is in pairing mode. The status light should be blinking blue.

• If the light does not begin blinking blue, hold the Smart Case button for three seconds. This will put the Sleepbuds in pairing mode. Make sure there are no previously paired devices nearby. If possible, turn Bluetooth off on any devices that have previously been paired with the Sleepbuds.

• Once the light is blinking blue, open the Sleepbuds app and follow the prompts to connect your Sleepbuds. Be sure to pair through the app rather than your phone's Bluetooth settings, as pairing directly through Bluetooth may prevent the setup from completing successfully.

If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you.