Sleepbuds Not ChargingUpdated 10 hours ago
If your Ozlo Sleepbuds are not charging properly, follow the steps below to help resolve the issue.
Open the Smart Case by sliding the lid from front to back.
Make sure both Sleepbuds are seated correctly inside the case. Each Sleepbud should fit securely in place and be held by the built-in magnets.
If the Sleepbuds’ LEDs light up, the Sleepbuds are charging.
If a Sleepbud’s LED doesn't light up, remove the Sleepbud and place it back into the case carefully.
You can also check when you’re connected in the mobile app whether the Sleepbuds appear inside the case. If the Sleepbuds are docked in the digital twin, they’re charging.
Note: If the Smart Case is left open, the lights may turn off after 2 minutes of inactivity. Simply close and reopen the case to check the charging status again.
Check to see if the Smart Case’s light turns on when opening the case.
If no light appears, connect the case to power using the charging cable.
If the case still does not power on or charge, refer to the “Smart Case doesn't charge" troubleshooting guide article.
Ensure the Sleepbuds' charging contacts are visible through the ear tip openings and free of debris; if necessary, gently clean the contacts and case pins with a dry cloth or cotton swab.
If the Sleepbuds or Smart Case have been exposed to very hot or cold temperatures, allow them to return to room temperature before charging again.
Reboot your Smart Case by simply holding down the case button for 10 seconds. The case’s light will blink blue a few times and then switch to white to indicate that the reboot is complete.
Perform a factory reset by following the instructions here:
Important: A factory reset will remove your phone from the case Bluetooth list. You will need to forget the old Bluetooth information off the phone and pair the case again, as well as reconfigure any alarms or settings in the Ozlo Sleepbuds app.
If the reset is successful, the case’s LED will softly pulse blue, and the Sleepbuds will be in pairing mode.
If the steps above do not resolve the issue, please contact our support team at [email protected] and we will be happy to assist further.