Sleep Patterns Incorrect dataUpdated 11 hours ago
Sleep time/wake-up time is not correct
If your start/stop time for your Sleep Session is incorrect, there could be a few causes.
If the session is too long:
Make sure the Sleepbuds were undocked when you wanted to start winding down for sleep, and docked when you woke up in the morning.
Sometimes, a bud not being docked properly can cause erroneous Sleep Sessions
Toggle off the Sleep setting, and toggle it back on to be sure it activated properly
If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you.
Sensor data is missing/wrong
If your temperature, noise, or light sensors are not reading properly, or at all, try the following:
If the data is fully missing from one or more sensors, navigate to the Sleep Settings in the app and be sure the sensors are toggled on. If they are toggled on and have still not shown data, toggle them off, then back on.
If the data shown is different from what you expected, different sensors have different solutions:
Temperature: make sure the Smart Case is on an unpowered surface, and not in contact with anything that heats up, directly under a warm light source, or directly under an A/C vent.
Light: rotate the Smart Case to make sure the sensor is facing into the room rather than towards a wall, which can cause lower-than-expected readings.
Noise: check to be sure nothing is shaking the surface the case is resting on. Also, make sure there isn’t background noise being picked up that you may have tuned out. It’s important to note that our noise sensor records the peak noise for our recording window, so it can appear higher than a rolling average noise level.
If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you.
Sleep Session not showing up
If your recently uploaded Sleep Session is not showing up, try the following:
Wait for a few minutes. Sometimes our Sleep Processing pipeline has larger-than-normal traffic, and can take a few minutes to catch up.
Make sure your Sleep Session transferred properly. If an error occurred during the transfer, your Sleep Session will not show up.
If you received an error that no Sleep Data was found, try sleeping with the Sleepbuds in your ears and upload the next morning.
If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you.