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Ozlo Sleep Help Center - Sleepbuds 2

<h2 id="isPasted"><strong><span style="font-size: 16px;">Changing Silicone Tip Size</span></strong></h2><p><span style="font-size: 16px;">Each Sleepbud and silicone tip is marked with either an L or an R. Make sure to insert the left Sleepbud into the left silicone tip and the right Sleepbud into the right silicone tip.&#xA0;</span></p><h2 id="remove-silicone-tip"><span style="font-size: 16px;"><strong>Remove Silicone Tip</strong></span></h2><p><span style="font-size: 16px;">Holding the base of the attached silicone tip, peel the tip back and gently slide the Sleepbud out of the tip.</span></p><h2 id="replace-silicone-tip"><span style="font-size: 16px;"><strong>Replace Silicone Tip</strong></span></h2><p><span style="font-size: 16px;">Push the nozzle into the new silicone tip. Gently stretch the base of the tip around the back of the Sleepbud to hold the Sleepbud in place.</span></p><h2 id="check-orientation"><span style="font-size: 16px;"><strong>Check Orientation</strong></span></h2><p><span style="font-size: 16px;">Make sure that the Sleepbud is correctly oriented in the silicone tip. The Ozlo logo on the Sleepbud should face outwards, and 1 should be visible through the back of the tip.</span><br><br><span style="font-size: 16px;"><span contenteditable="false" draggable="true" class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable"><iframe width="100%" src="https://www.youtube.com/embed/8FfdBL2SHgI?&amp;list=PLchrqkSfiTso&amp;index=3&amp;pp=iAQB&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></span></p>

Each Sleepbud and silicone tip is marked with either an L or an R. Make sure to insert the left Sleepbud into the left silicone tip and the right Sleepbud into the right silicone tip. Holding the base of the attached silicone tip, peel the tip back a

Changing Silicone Tip Size

Setup

What comes in the box?

Setting Up Your Sleepbuds

Getting the proper fit

Smart Case LED’s Patterns

Smart Case button

Sleepbuds Not Charging

Sleepbud’s battery drains too quickly

Smart Case doesn't charge

Smart Case’s battery draining too quickly

Power, Battery, and Charging

Sleepbuds won't connect to the Ozlo Sleepbuds App

Sleepbuds won't connect to the Smart Case

Sleepbuds won't pair to a new phone

Dropouts/disconnects

Connectivity

No audio from both the Sleepbuds

Poor sound quality

Low Audio from one Sleepbud

Audio is playing from the wrong source

Unable to control masking sounds

Sound

Error updating firmware via the Ozlo Sleepbuds app

Errors updating firmware via the Website Updater

Error updating the Ozlo Sleep app

Updates

Where do I download the iOS or Android app?

Can I control my Sleepbuds without the Ozlo Sleepbuds app?

Auto Mode Behavior with Sleep Shield

Ozlo Sleepbuds app isn't responding

Alarm not sounding or triggering at the correct time

Unable to log into the Ozlo Sleepbuds app

App, Settings and Playback

Sleep Patterns Incorrect data

Sleep Patterns

How to check if the Sleepbuds are paired to the Smart Case

How to factory reset

How to update the firmware

How to swap eartips

How to clean your Sleepbuds

How to charge the Sleepbuds

How to turn off the Sleepbuds

How to install the Ozlo Sleepbuds App

How to enable Sleep Patterns

How to add Sleep Sounds

How To's

Help Articles

What are Ozlo Sleepbuds 2?

What are the key features of Sleepbuds 2?

What are the specific differences between the original Sleepbuds and Sleepbuds 2?

How has battery performance improved with Sleepbuds 2?

If I own the original Ozlo Sleepbuds, will my product receive these upgrades? Is there a trade-in or upgrade discount available?

Product Overview & Upgrades

Battery & Charging Specs

What type of battery do Sleepbuds use?

What is the total battery life for Sleepbuds 2 and the Smart Case?

How long does the battery last on Sleepbuds 2 when you are streaming music?

How long do Sleepbuds 2 take to charge?

How long will Sleepbuds 2 last on standby?

Can I charge the case wirelessly, or is it USB-C only?

Battery & Charging

Audio & Connectivity Specs

Are Sleepbuds 2 active noise-cancelling?

Are there any changes made to the speakers?

Do I still need the case nearby for streaming?

Will Sleepbuds 2 support phone calls?

Will Sleepbuds 2 support phone notifications?

What is Sleep Shield?

Audio & Connectivity

App, Content & Sound Library Specs

Will the same Sleep Sounds be available for Sleepbuds 2 or are they different?

Will Sleepbuds 2 have the ability to store your own sound on the Sleepbuds?

Is there a different app?

What are the app requirements?

How many Sleep sounds can the buds store?

What types of Sleep Sounds and alarms are available, and how do I choose?

Which Masking Sleep Sounds should I use?

App, Content & Sound Library

What are the dimensions of Sleepbuds 2? Has there been a change in dimensions?

Do you have a size ear tip smaller than size 0?

Can I use my original Sleepbuds silicone tips with the Sleepbuds 2?

What data do you collect and why?

Fit, Design & Privacy

Can Ozlo Sleepbuds help me sleep next to a snoring partner?

Are Ozlo Sleepbuds comfortable for side sleepers?

Can Ozlo Sleepbuds help me fall asleep faster?

Are Ozlo Sleepbuds a drug-free alternative to sleep aids?

Can Ozlo Sleepbuds help with tinnitus at night?

Can Ozlo Sleepbuds help with a racing mind or sleep anxiety?

How do I keep earbuds in all night?

Are Ozlo Sleepbuds Right for Me?

FAQs

Remove Silicone Tip

Replace Silicone Tip

Check Orientation

Changing Silicone Tip SizeUpdated 11 hours ago

Changing Silicone Tip Size

Remove Silicone Tip

Replace Silicone Tip

Check Orientation